Upload and Form Problems
Failed uploads and forms that will not save.
Required permissions: None.
Saves and uploads fail for a small set of fixable reasons.
Before you begin
- The record or form you were working in
Step-by-step instructions
- 1
Form did not save
Look for an inline message, a required field is usually the cause. Your entries stay in the form; fix the highlighted field and save again.
- 2
Upload failed
Check the file is a supported document format and a reasonable size, then retry. Keep file attachments to documents, archives and executables are refused.
- 3
Connection dropped
If the network failed mid-save, correct nothing and simply save again once reconnected; check the record list to confirm the record was not created twice.
Expected result
Your data is saved.
What happens next
Reconcile any suspected duplicates before continuing, ask support if unsure which record to keep.
Important
- Never store passwords or credentials in document library files.
Troubleshooting
Save succeeds but the list does not update
Refresh the list page, data is served live.
Related guides
Related module
Document Control module pageWas this guide helpful?
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