Report Workflow Problems
Cannot submit, cannot approve, or a report seems stuck.
Required permissions: None.
The report lifecycle only moves forward through defined actions, here is where reports get stuck and why.
Before you begin
- The report number at hand
Step-by-step instructions
- 1
Cannot submit
A required field is missing, the form highlights it. Complete inspection date, location, and findings.
- 2
Report returned unexpectedly
A reviewer rejected it with a recorded reason, read the reason, correct, and resubmit.
- 3
Cannot approve
The report must be Under Review first; if the action is unavailable, ask an administrator to check your account.
- 4
Customer cannot see it
Reports reach the customer portal only after approval and delivery, confirm the report shows Approved/Delivered.
Expected result
The report moves again.
What happens next
If it is genuinely stuck with the correct status and actions available, contact support with the report number.
Troubleshooting
Status looks wrong after an action
Refresh the page, live statuses update immediately on reload.
Related module
Inspection Report Writing module pageWas this guide helpful?
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