Question 1

What is the difference between rejecting and approving a report?

Accepted Answer

Rejecting returns the report to the technician with a recorded reason for correction. Approving records your signature, the review date, and the approval date, and makes the report eligible for release to the customer.

Question 2

Is the approval signature a regulated e-signature?

Accepted Answer

No. It is a recorded typed-name entry with the reviewer's identity and timestamps, traceable, but not a certificate-based regulated e-signature. Validate it against your quality management system.

Question 3

When should I deliver a report?

Accepted Answer

Only after it is approved. Delivery marks the report released to the customer portal; drafts and rejected reports are never visible to customers.

Question 4

Can a delivered report be revised?

Accepted Answer

A revision is handled by creating a new report linked to the same work request and following the same review cycle. The original record and its audit history are preserved, never overwritten.

QA and Technical Review Guides

Reviewing and Returning Reports

Approving and Releasing Reports

Frequently asked questions