Question 1

Can I use the technician portal on my phone?

Accepted Answer

Yes. It is browser-based and works on phones and tablets, but it requires an internet connection, offline capture is planned, not yet available.

Question 2

What if I cannot finish a report in one sitting?

Accepted Answer

Save the report as a draft and come back to it. Drafts are private to your organization and do not enter the review queue until you submit them.

Question 3

Who sees my report after I submit it?

Accepted Answer

Your organization's reviewers. Customers never see a report until it is technically approved and released.

Question 4

How do I know what the reviewer wants me to fix?

Accepted Answer

Returned reports appear in your portal with the rejection recorded. The reviewer's reason is captured with the report and in the audit trail.

Technician Guides

Frequently asked questions