Why Can't I See My Records?
Empty lists and missing options are usually a visibility question, work this checklist.
Required permissions: None.
NDT Pilot scopes records by organization (tenant), and customer accounts by customer record. Empty means out-of-scope, filtered, or not yet created.
Before you begin
- Know your account type: staff (admin/user) or customer contact
Step-by-step instructions
- 1
Check the account
Confirm you are signed in with the intended account, multiple accounts at one company are common.
- 2
Clear filters and search
Status filters and search text hide rows silently, reset them before concluding data is missing.
- 3
Check the scope
Staff see their organization's records; customer accounts see only their own company's. Another tenant's records are never visible, by design.
- 4
Check the record exists
For customers: a report appears only after approval and release; drafts and in-review reports are invisible to you.
- 5
Ask
If the record should be visible but is not, note the record number and contact your administrator or provider.
Expected result
You know whether it is a filter, a scope, or a support question.
What happens next
If it is a support question, use the contact form with the record number.
Important
- Never request that tenant or customer scoping be relaxed to 'fix' a visibility problem, scoping is the protection, not the bug.
Related questions
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