Can one person be both an admin and a normal user?

No, a user has one role. Admins can do everything user accounts can, plus administrative actions.

Understanding Roles and Permissions

What admin and user roles can do, and how tenant and customer scoping protect records.

Intended for: All users, AdministratorsGetting StartedLast updated 2026-09-18

Required permissions: Applies to everyone, this article explains permissions themselves.

NDT Pilot controls access at three levels: your role, your organization (tenant), and, for customer accounts, your customer record.

Know which account type you have: staff (admin or user role) or customer contact.

1
Role
Admin-role accounts can invite users, assign roles, change settings, and manage the tenant. User-role accounts work with business records but cannot administer the platform.
2
Tenant scope
Every business record belongs to your organization's tenant. Users see their own organization's records, never another company's.
3
Customer scope
Customer accounts are linked to exactly one customer record. They see their own requests, approved and delivered reports, assets, and permitted invoices, never drafts, internal review information, or other customers' data.

You know what you can see and do, and why.

If a record is missing, check whether it is a permissions question using 'Why can't I see my records?'.

Admin role: Platform administrator, can manage users, settings, and tenant configuration.
User role: Standard account, works with records within the tenant scope.

Administrators cannot weaken tenant or customer scoping, it applies to every account, including theirs.

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