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NDT Pilot

Sign-In Problems

Password resets, unregistered accounts, and verification issues.

Intended for: All usersTroubleshootingLast updated 2026-09-18

Required permissions: None.

Fix the three common sign-in blockers.

Before you begin

  • Your invitation email at hand

Step-by-step instructions

  1. 1

    Forgotten password

    Use Forgot password and follow the emailed link. Links expire, request a fresh one if needed.

  2. 2

    'User not registered'

    Your account was created but not completed. Finish the invitation flow, including the email verification code, before signing in.

  3. 3

    Wrong starting point

    Customer contacts should use Customer Login so they return to the portal; staff use Sign In.

Expected result

You can sign in.

What happens next

If problems persist, ask your administrator (staff) or provider (customers) to resend the invitation.

Troubleshooting

Still blocked after reset

Ask an administrator to verify your account exists and your email matches exactly, then request a new invitation.

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