Signing In
How to sign in, reset a password, and fix common sign-in problems.
Required permissions: A user account created by your administrator (or your inspection provider for portal access).
Sign in with your email and password, or with Google if your administrator enabled it.
Before you begin
- Your account invitation email
- Your chosen password (set during first sign-in or invitation)
Step-by-step instructions
- 1
Open the sign-in page
Staff: use Sign In on the website header. Customers: use Customer Login, which returns you to the customer portal after signing in.
- 2
Enter your email and password
Use the email address your invitation was sent to. Choose Forgot password to receive a reset link if needed.
- 3
Complete two-step verification if prompted
New registrations confirm a one-time code sent to your email before the account is activated.
- 4
Land on your starting page
Staff land on the Dashboard; customer accounts return to the Customer Portal.
Expected result
You are signed in and can see the records your role permits.
What happens next
If a page looks empty after signing in, read 'Why can't I see my records?'.
Statuses explained
- Unverified account
- Registered but not yet confirmed, the account cannot sign in until the one-time code step is completed.
Troubleshooting
Password not accepted
Use Forgot password to reset it. Reset links are time-limited, request a fresh one if the link has expired.
'User not registered' message
Your account invitation may not be completed yet. Finish setting up your account from the invitation email first.
Related questions
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