Why am I not receiving emails?

Check the contact email on the record, notifications go to the address stored on it. Ask your administrator to correct it if it is out of date.

Account Setup and Notifications

Completing your invitation, and how the platform notifies you.

Intended for: All usersGetting StartedLast updated 2026-09-18

Required permissions: Your own account only.

Activate your account from the invitation and keep your details current.

1
Accept the invitation
Follow the link in your invitation email and set your password. Registration confirms your email with a one-time code.
2
Sign in
Use the email the invitation was sent to.
3
Notifications
Workflow notifications (for example, a report being approved) are sent by email to the customer contact on record. Keep contact email addresses current so notices arrive.

Your account is active and notifications reach you.

Read the guide for your role.

Invitation link expired

Ask your administrator to send a fresh invitation.

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