Customer Sign-In
For customer contacts: getting portal access and signing in securely.
Required permissions: An account from your inspection provider, using the email recorded as your company's contact email.
Customer accounts see only their own company's information.
Before you begin
- Your provider has your email on the customer record
- Your invitation from the provider
Step-by-step instructions
- 1
Accept your invitation
Set your password from the invitation email and complete the verification step.
- 2
Use Customer Login
On the website header, Customer Login takes you to the portal after signing in.
- 3
Automatic linking
The first time you sign in, your account is linked to your company's customer record automatically by matching your email.
Expected result
You are signed in to your company's portal view.
What happens next
Track your requests and retrieve your released reports.
Important
- If your sign-in shows 'Account not linked', your email is not the contact email on your company's customer record, ask your provider to update it.
Troubleshooting
'Account not linked' after sign-in
Contact your inspection provider and confirm the email address they hold for your company matches the one you sign in with.
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